Firenze is committed to making our digital services accessible to the widest possible audience. We want everyone who visits firenzegroup.co.uk to feel welcome, to be able to find the information they need, and to have a positive user experience, regardless of technology or ability.
Our Commitment
We aim to meet or exceed recognised accessibility standards, including:
- The Equality Act 2010, which requires reasonable adjustments for people with disabilities.
- The UK Government’s recommended standard of WCAG 2.1 AA (Web Content Accessibility Guidelines).
This means we continually work to ensure that our website and digital content are:
- Perceivable – information and components are presented in ways users can perceive.
- Operable – all users can navigate and interact with the site easily.
- Understandable – content is clear and predictable.
- Robust – compatible with assistive technologies, devices, and browsers.
Measures We Take
To achieve accessibility, we:
- Use semantic, standards-compliant HTML and ARIA labels where needed.
- Provide text alternatives (alt text) for non-text content such as images and graphics.
- Ensure sufficient colour contrast for readability.
- Allow for text resizing and screen magnification without loss of functionality.
- Design forms with clear labels and instructions.
- Structure content with proper headings and consistent navigation.
- Test our website with assistive technologies (such as screen readers and keyboard-only navigation).
Continuous Improvement
We regularly review our website for accessibility issues using a mix of automated tools and manual testing. Accessibility is considered at every stage of our content and technology updates.
If we discover any accessibility issues, we act promptly to fix them. Some older content may not yet meet current standards, but we are working to improve this.
Feedback and Contact
We welcome feedback on the accessibility of our website and services. If you experience barriers or need information in a different format (such as accessible PDF, large print, or audio), please contact us:
Email: support@firenzeme.com
Phone: 0808 501 3499
We aim to respond to accessibility-related requests within 5 working days and to provide alternative formats within 10 working days, where possible.
Enforcement of Standards
If you are not satisfied with our response, you can escalate to the Equality and Human Rights Commission (EHRC), which is responsible for enforcing accessibility regulations in the UK.