Making a complaint

At Firenze, we value your feedback and are committed to resolving any concerns you may have.

How to raise a complaint

If you do wish to make a complaint, you can do so through the following channels:

App

Use the app to write a message to us directly

Email

Send your complaint via email to complaints@firenzeme.com

Phone

Contact our customer service team on 
0808 501 3499 (Mon-Fri 9am-5pm)

We treat all expressions of dissatisfaction as complaints, even if not explicitly labelled as such.


What happens next?

We’re here to help and ensure your concerns are addressed fairly and promptly.